David Pop
Marketing Manager at ClientZen
What's inside
Explore PrestaShop's journey in revolutionizing customer feedback and user experience with ClientZen's Voice of Customer analytics.
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min read
Explore how to harness VoC negative feedback for business growth and customer loyalty in our practical guide. Transform challenges into opportunities.
Discover the top 5 Voice of Customer (VoC) tools—poised to adapt to emerging market trends, aiding VoC specialists in harnessing real-time insights, automation, and hyper-personalization to elevate CX.
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10 Best Voice of the Customer Tools for 2024. ClientZen, SurveyMonkey, Typeform, and many more.
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Discover the latest trends that will shape the Voice of the Customer and dive deep into the new methods of enhancing Customer Experience.
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Discover how to configure your account with ClientZen. Simple and straightforward instructions directly from our ZenManual.
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See how you can start your customer experience enhancement with ClientZen. Short and easy guidelines directly from our ZenManual.
We've prepared intriguing statistics, best practices, and strategies you'll appreciate—tools designed to help you confidently hit those revenue goals for your e-commerce.
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VoC insights can be applied to various fields within an organization. Your marketing team can utilize it to create customized messages that will connect with your target audience.
VoC analysis provides us with the ability to navigate through the evolving landscape of customer needs and desires. It allows us to translate their feedback into insights.
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This article serves as an essential toolkit for product managers, providing actionable insights and effective techniques to harness the Voice of Customer (VoC) to its full potential.
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We'll explore the array of tools used for sentiment analysis and customer feedback interpretation and discuss how you can evaluate them to ensure you're picking the perfect data analytics software for your business needs.
Imagine diving into the sea of customer opinions, navigating through the waves of diverse views, and emerging with valuable insights that can drive your business forward.
Ovidiu Cojocariu
CEO at ClientZen
The client is the person who knows best how well the product or service works for him and what he expects from it. Survey data can show you what works and what doesn’t.
Irina Theodoru
Copywriter for ClientZen
Customer retention is no longer just a job for the sales department, but it becomes integrated into the business strategy. This is why customer insights analysis is valuable for creating the business portfolio and the revenue streams.
Virgil Horghidan
Product Owner at ClientZen
Companies that experience speedy growth face the problem of losing touch with their customer because of their large numbers. AI can fill this gap between insightful feedback and decision-makers.
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Whether you run a SAS company, an e-commerce platform, or a coffee shop, how customers experience your product is an important part of your business.
We'll better understand why customer feedback plays a crucial role in digital products and what tools to use to get as many actionable insights as possible.
Madalina Lacatis
Marketing manager at ClientZen
We'll dive into the best customer satisfaction metrics that you should take into consideration with their advantages and disadvantages.
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Alex Jijie
Community Development at ClientZen
We'll show you how to set the right questions and go through the best practices for building a good survey that gets you results.
Madalin Lacatis
We'll go through a set of customer satisfaction metrics and customer satisfaction KPIs and how social media monitoring and brand mention can be crucial for your agency.
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