Get an extra layer of data by understanding your customers' sentiment.
Dive into the emotions behind every customer interaction. A unified platform by ClientZen to deeply understand the hidden emotions of your customers.
Track sentiment changes toward a new release or feature, detect emerging trends, and structure easily vast amounts of data into ready to action bullet points so you won’t waste any precious time when it comes to prioritization.
Analyze and interpret the mood behind feedback, leading to more contextual and informed decisions.
Higher Customer Engagement
By addressing both positive and negative sentiments, you can engage more deeply with your customers and foster loyalty.
Proactive Issue Resolution
Identify and resolve potential issues even before they escalate, thanks to early sentiment detection.
Enhanced Product/Service Refinement
Understand what aspects of your product or service evoke positive or negative emotions, allowing for more nuanced refinements.
Trusted by industry leaders
What our clients say
-80%
Reduced team workload
-14%
Drop in client negative sentiment
-9%
Reduced time for support
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
Your organization
Teams who benefit
VoC
Voice of Customer & CX
Analyze your customer feedback more accurately with real-time client sentiment.
Extract summaries from vast amounts of data in just one click.
CS
Customer service managers
Address concerns rooted in strong negative sentiments quickly.
Reward or acknowledge clients, generating positive customer sentiments.
PM
Product Development /Management
Refine features that might be causing confusion or frustration.
Amplify those aspects of the product, evoking strong positive sentiments.
MM
Marketing
Craft campaigns that resonate with the emotions of your target audience.
Extract summaries from vast amounts of data in just one click.
SM
Sales
Understand the sentiments surrounding potential barriers to purchase.
Modify sales strategies based on the emotional feedback from leads or prospects.
OM
Operations
Adjust processes that might be causing negative sentiments.
Recognize and reinforce operational aspects that generate positive customer feedback.
Get started quickly with free onboarding assistance
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
