Sentiment analysis

Get an extra layer of data by understanding your customers' sentiment.

Dive into the emotions behind every customer interaction. A unified platform by ClientZen to deeply understand the hidden emotions of your customers. Track sentiment changes toward a new release or feature, detect emerging trends, and structure easily vast amounts of data into ready to action bullet points so you won’t waste any precious time when it comes to prioritization.

Book a Demo

IMPACT

Benefits for VoC, CX and PM Specialists

Informed Decision Making

Analyze and interpret the mood behind feedback, leading to more contextual and informed decisions.

Higher Customer Engagement

By addressing both positive and negative sentiments, you can engage more deeply with your customers and foster loyalty.

Proactive Issue Resolution

Identify and resolve potential issues even before they escalate, thanks to early sentiment detection.

Enhanced Product/Service Refinement

Understand what aspects of your product or service evoke positive or negative emotions, allowing for more nuanced refinements.

Your organization

Teams who benefit

VoC

Voice of Customer
& CX

Analyze your customer feedback more accurately with real-time client sentiment.

Extract summaries from vast amounts of data in just one click.

CS

Customer service managers

Address concerns rooted in strong negative sentiments quickly.

Reward or acknowledge clients, generating positive customer sentiments.

PM

Product Development /Management

Refine features that might be causing confusion or frustration.

Amplify those aspects of the product, evoking strong positive sentiments.

MM

Marketing

Craft campaigns that resonate with the emotions of your target audience.

Extract summaries from vast amounts of data in just one click.

SM

Sales

Understand the sentiments surrounding potential barriers to purchase.

Modify sales strategies based on the emotional feedback from leads or prospects.

OM

Operations

Adjust processes that might be causing negative sentiments.

Recognize and reinforce operational aspects that generate positive customer feedback.

AI-powered RESEARCH

The full picture,
at any point in time

Learn who says what. Are your best customers affected mainly by X or Y?

Surface main issues, top questions asked, most requested features.

Zoom in or out across the entire customer journey.

Real-Time Impact Monitoring

Real-time monitoring

See potential pain points on the rise.

Get notified whenever something is wrong.

Understand if your release actually solved the problem.

EFFORTLESS PREPARATION

Data quality is what makes all the difference

Connect all your feedback sources
with zero effort.

Our AI will clean the noise, auto-tag conversations, and detect sentiment automatically.

Define filters based on your own custom fields.

SAFETY FIRST APPROACH

Securely connect your source of customer intelligence

Data encryption at rest and transit

Regular vulnerability scans

GDPR Compliant

Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.

Jens Becker

Managing Director at KF Interactive GmbH

As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.

Mara Steiu

PM @ Microsoft, Twitter, Confluent

A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.

Stefan Stoica

Working on an MVP for Skawr

This is a great product which tackles a real pain point.

Alvaro Villalba Perez

Founding CEO at Clous

If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.

Max Yampolsky

CEO @ One Click Crypto

Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.

Jens Becker

Managing Director at KF Interactive GmbH

As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.

Mara Steiu

PM @ Microsoft, Twitter, Confluent

A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.

Stefan Stoica

Working on an MVP for Skawr

This is a great product which tackles a real pain point.

Alvaro Villalba Perez

Founding CEO at Clous

If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.

Max Yampolsky

CEO @ One Click Crypto

Sentiment analysis

Get an extra layer of data by understanding your customers' sentiment.

Benefits for VoC, CX and PM Specialists

Informed Decision Making

Higher Customer Engagement

Proactive Issue Resolution

Enhanced Product/Service Refinement

Teams who benefit

VoC

Voice of Customer
& CX

CS

Customer service managers

PM

Product Development /Management

MM

Marketing

SM

Sales

OM

Operations

The full picture,
at any point in time

Real-time monitoring

Data quality is what makes all the difference

Securely connect your source of customer intelligence

Get started quickly with free onboarding assistance

Get a FREE complete analysis on your data

The most cost efficient solution on the market

€690

€1000

€3,750

€299

€2000

Get started with ClientZen

Track recurring customer issues, reduce ticket volume,
and automate customer support reporting.

Sentiment analysis

Get an extra layer of data by understanding your customers' sentiment.

Benefits for VoC, CX and PM Specialists

Informed Decision Making

Higher Customer Engagement

Proactive Issue Resolution

Enhanced Product/Service Refinement

Teams who benefit

VoC

Voice of Customer & CX

CS

Customer service managers

PM

Product Development /Management

MM

Marketing

SM

Sales

OM

Operations

The full picture, at any point in time

Real-time monitoring

Data quality is what makes all the difference

Securely connect your source of customer intelligence

Get started quickly with free onboarding assistance

Get a FREE complete analysis on your data

The most cost efficient solution on the market

€690

€1000

€3,750

€299

€2000

Get started with ClientZen

Track recurring customer issues, reduce ticket volume, and automate customer support reporting.

Voice of Customer
& CX

The full picture,
at any point in time

Track recurring customer issues, reduce ticket volume,
and automate customer support reporting.