Sentiment analysis

Get an extra layer of data by understanding your customers' sentiment.

Dive into the emotions behind every customer interaction. A unified platform by ClientZen to deeply understand the hidden emotions of your customers. Track sentiment changes toward a new release or feature, detect emerging trends, and structure easily vast amounts of data into ready to action bullet points so you won鈥檛 waste any precious time when it comes to prioritization.
IMPACT

Benefits for VoC, CX and PM Specialists

Informed Decision Making

Analyze and interpret the mood behind feedback, leading to more contextual and informed decisions.

Higher Customer Engagement

By addressing both positive and negative sentiments, you can engage more deeply with your customers and foster loyalty.

Proactive Issue Resolution

Identify and resolve potential issues even before they escalate, thanks to early sentiment detection.

Enhanced Product/Service Refinement

Understand what aspects of your product or service evoke positive or negative emotions, allowing for more nuanced refinements.
Your organization

Teams who benefit

VoC

Voice of Customer
& CX

Analyze your customer feedback more accurately with real-time client sentiment.
Extract summaries from vast amounts of data in just one click.
CS

Customer service managers

Address concerns rooted in strong negative sentiments quickly.
Reward or acknowledge clients, generating positive customer sentiments.
PM

Product Development /Management

Refine features that might be causing confusion or frustration.
Amplify those aspects of the product, evoking strong positive sentiments.
MM

Marketing

Craft campaigns that resonate with the emotions of your target audience.
Extract summaries from vast amounts of data in just one click.
SM

Sales

Understand the sentiments surrounding potential barriers to purchase.
Modify sales strategies based on the emotional feedback from leads or prospects.
OM

Operations

Adjust processes that might be causing negative sentiments.
Recognize and reinforce operational aspects that generate positive customer feedback.

Get started quickly with free onboarding assistance

No card required
Free trial for 30 days
GDPR compliant
No code platform
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Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
clientzen customer picture
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
mara clientzen customer picture
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan clientzen customer review profile picture
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro clientzen customer review profile picture
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max clientzen customer review profile picture
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
clientzen customer picture
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
mara clientzen customer picture
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan clientzen customer review profile picture
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro clientzen customer review profile picture
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max clientzen customer review profile picture
CEO @ One Click Crypto

Get a FREE complete analysis on your data

Paste your feedback, reviews or any text to see how it works.
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sentiment analysis
on your dataset
discover how feedback
analysis works

The most cost efficient solution on the market

Automated
tagging
Insights
discovery
Sentiment
analysis
User
segments
MRR behind
feedback
Release
impact tracking
Price per
month

鈧490

/mo

鈧1000

/mo

鈧3,750

/mo

鈧500

/mo

鈧299

/mo

鈧2000

/mo