ClientZen ensures continuous monitoring and instant analysis of customer feedback, enabling proactive service and timely intervention by detecting feedback spikes and trends before they escalate.
Immediate Issue Detection
Receive alerts about possible problems or errors before they become more serious.
Trend Spotting
Identify emerging feedback trends at an early stage.
Team Coordination
Keep your team informed with pre-made Voice of Customer (VoC) reports.
Proactive Engagement
Address negative feedback quickly to uphold customer satisfaction.
What our clients say
-80%
Reduced team workload
-14%
Drop in client negative sentiment
-9%
Reduced time for support
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
HOW IT WORKS
Better customer experience with real-time data
Monitor Customer Journey in Real-Time
Effortlessly track every step of the customer journey, gaining insights into customer behavior and sentiment.
Monitor customer feedback anytime.
The whole customer journey map in one dashboard.
Track customer feedback effectively with a click.
Real-Time Sentiment Monitoring
Stay attuned to customer emotions and take quick action to address negative feedback, ensuring continuous customer satisfaction.
Detect and track customer churn.
Track customer sentiment 24/7.
Identify shifts in customer sentiment.
Continuous Feedback Monitoring
ClientZen’s real-time feedback monitoring provides a constant stream of customer data analysis, allowing for agile responses and improved customer experience.
Get notified on customer issues and requests.
Gain valuable insights to boost CX.
Quantitative data from qualitative insights.
Real-Time Customer Insights
Receive instant insights into customer feedback, enabling data-driven decisions and enhanced customer engagement.
Ask Mantra AI to identify trends.
Key insights with just a click.
Actionable insights with our Co-pilot assistant.
SAFETY FIRST APPROACH
Securely connect your source of customer intelligence
Now I can view top recurring issues and get alerted automatically.
Efficient and fast customer interactions.
Spot negative themes early for proactive issue management.
Custom training based on common issues.
Product Manager
My product roadmap is guided by real customer feedback, ensuring it meets their needs and desires.
New feature releases based on customer input.
Prioritizing tasks easily based on client needs.
Validate product decisions with direct customer feedback.
CX Lead
I can instantly identify client trends, organize data into topics, and track shifts toward key issues.
Full customer journey on one board.
Improved customer satisfaction.
Increased loyalty and retention.
Marketing
I can better understand customer segments and target them more effectively.
Tailored marketing messaging.
Feedback-driven creatives.
Brand perception tracking.
We use cookies (and other similar technologies) to collect data to improve your experience on our site. By using our website, you’re agreeing to the collection of data as described in our Privacy Policy. You can change your preferences at any time.
Learn more
