Thematic Alternative

Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.

Jens Becker

Managing Director at KF Interactive GmbH

As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.

Mara Steiu

PM @ Microsoft, Twitter, Confluent

A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.

Stefan Stoica

Working on an MVP for Skawr

This is a great product which tackles a real pain point.

Alvaro Villalba Perez

Founding CEO at Clous

If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.

Max Yampolsky

CEO @ One Click Crypto

Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.

Jens Becker

Managing Director at KF Interactive GmbH

As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.

Mara Steiu

PM @ Microsoft, Twitter, Confluent

A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.

Stefan Stoica

Working on an MVP for Skawr

This is a great product which tackles a real pain point.

Alvaro Villalba Perez

Founding CEO at Clous

If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.

Max Yampolsky

CEO @ One Click Crypto

What makes ClientZen better

ClientZen can be set up and seamlessly integrated into your favorite platforms with just one click.

With an intuitive and easy-to-navigate dashboard, ClientZen offers a more user-friendly experience than alternatives like Thematic.

Stand out as one of the most cost-effective customer feedback and sentiment analysis solutions available today.

ClientZen vs. Thematic at a glance

Feature

FEEDBACK ANALYTICS

Automated tagging and classification

Categories and topics that you can control

Customer pain-points detection

Pain-points evolution over time

Customer segments

Customer journey dashboard

Keyword cloud

Mantra AI

Sentiment analysis

Predefined models that work outside the box

Smart data clean-up

PRICING

Free trial available

Transparent plans and pricing

Cost-effective

Platforms

Intercom

Hubspot

Zendesk

Freshdesk

Trustpilot

ClientZen

Thematic

RESEARCH

Automated
feedback analysis

ClientZen applies smart semantic tags
automatically, to every customer feedback
(tickets, reviews, calls & more).

Why it matters

Consistent tagging, at scale, applied automatically

The real negative sentiment drivers, unlocked

More time for agents to focus on customers

Monitoring

Accurate insights

ClientZen gives you the contact reasons,
recurring issues, main questions,
and top feature requests.

Why it matters

Holistic view of what are our customer saying

No more manually digging through piles of data

Complex insights made easy, no expertise needed

CLASSIFICATION

Instant answers with
Mantra AI

Mantra AI gives quick, meaningful answers on
specific customer experience topics.

Why it matters

Ad-hoc research made as easy as asking a question

Specific to your customer feedback and context

On premise, trained on our data, fully compliant

CLASSIFICATION

Real time monitoring

ClientZen shows feedback trends,
detects anomalies (feedback spikes),
and sends personalized notifications.

Why it matters

Get notified on customer issues / bugs before they escalate

Spot potential feedback trends on the rise

Keep your team in the loop with ready-made VoC reports

Why Choose ClientZen
over Thematic?

What makes ClientZen better

ClientZen vs. Thematic at a glance