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Automated ticket classification
Voice of Customer Analysis
Sentiment Analysis
CSAT and NPS Analysis
Customer Review Analysis
See how ClientZen works

Text Analytics

Uncover the Story Behind the Words.

Dive deep into your textual data with ClientZen’s Text Analytics. From customer feedback to social media comments, our advanced algorithms help you uncover patterns, sentiments, and insights hidden in text.
Book a Demo
IMPACT

Text Analytics Benefits

Insightful Pattern Recognition

Identify trends and recurring topics in customer conversations.

Data-Driven Decisions

Use textual insights to inform product development, marketing strategies, and customer service improvements.

Sentiment Analysis

Understand the emotional tone behind customer feedback for more nuanced responses.
Trusted by industry leaders
Your organization

Teams who benefit

VoC

Marketing Team

Analyze customer language and sentiment to tailor content and communication strategies.
CS

Customer Experience Team

Use text analysis to understand market trends and customer preferences.
PM

Product Development

Leverage insights from customer feedback to guide product enhancements and innovations.
RESEARCH

Automated
feedback analysis

ClientZen applies smart semantic tags
automatically, to every customer feedback
(tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
The real negative sentiment drivers, unlocked
More time for agents to focus on customers
Monitoring

Accurate insights

ClientZen gives you the contact reasons,
recurring issues, main questions,
and top feature requests.
Why it matters
Holistic view of what are our customer saying
No more manually digging through piles of data
Complex insights made easy, no expertise needed
CLASSIFICATION

Instant answers with
Mantra AI

Mantra AI gives quick, meaningful answers on
specific customer experience topics.
Why it matters
Ad-hoc research made as easy as asking a question
Specific to your customer feedback and context
On premise, trained on our data, fully compliant
CLASSIFICATION

Real time monitoring

ClientZen shows feedback trends,
detects anomalies (feedback spikes),
and sends personalized notifications.
Why it matters
Get notified on customer issues / bugs before they escalate
Spot potential feedback trends on the rise
Keep your team in the loop with ready-made VoC reports
SAFETY FIRST APPROACH

Securely connect your source of customer intelligence

Data encryption at rest and transit
Regular vulnerability scans
GDPR Compliant

Get started quickly with free onboarding assistance

No card required
Free trial for 30 days
GDPR compliant
No code platform
developer tools badgeproduct hunt badge for product of the dayuser experience badge for product of the weekfeatured on product hunt badge
Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
clientzen customer picture
Jens Becker
·
linkedin icon
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
mara clientzen customer picture
Mara Steiu
·
linkedin icon
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan clientzen customer review profile picture
Stefan Stoica
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro clientzen customer review profile picture
Alvaro Villalba Perez
·
linkedin icon
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max clientzen customer review profile picture
Max Yampolsky
·
linkedin icon
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
clientzen customer picture
Jens Becker
·
linkedin icon
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
mara clientzen customer picture
Mara Steiu
·
linkedin icon
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan clientzen customer review profile picture
Stefan Stoica
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro clientzen customer review profile picture
Alvaro Villalba Perez
·
linkedin icon
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max clientzen customer review profile picture
Max Yampolsky
·
linkedin icon
CEO @ One Click Crypto

The most cost efficient solution on the market

Automated
tagging
Insights
discovery
Sentiment
analysis
User
segments
MRR behind
feedback
Release
impact tracking
Price per
month

€690

/mo

€1000

/mo

€3,750

/mo

€299

/mo

€2000

/mo

Get started with ClientZen

Track recurring customer issues, reduce ticket volume,
and automate customer support reporting.

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