Understand and resonate with your customers' voices for real.
A platform that simplifies your work by helping you to track your customers health status, renewal enquiries, subscription status. See emerging trends and recurrent topics, monitor feature adoption and new releases in one single platform.
Benefits for Voice of Customers (VoC) Professionals
Improved Customer Satisfaction
Understanding your customer's perspective helps you deliver products and services that better meet their needs.
Increased Loyalty and Retention
Happy customers tend to be loyal and less likely to switch to competitors.
Enhanced Customer Experience
VoC insights can lead to an optimized customer journey, eliminating pain points and enhancing the overall experience.
Strategic Business Development
By harnessing VoC insights, professionals can identify growth opportunities and areas for innovation, allowing the business to adapt and thrive in a competitive market landscape.
Trusted by industry leaders
What our clients say
-80%
Reduced team workload
-14%
Drop in client negative sentiment
-9%
Reduced time for support
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
Your organization
Teams who benefit
VoC
Voice of Customer & CX
Discover emerging trends among clients instantly.
Structure multiple data into topics and see their shift toward an issue.
CS
Customer service managers
Improve service delivery by understanding customer pain points.
Train representatives based on recurring issues or feedback.
PM
Product Development /Management
Refine products based on user feedback.
Prioritize new features or improvements that customers desire.
MM
Marketing
Tailor marketing messages based on what customers value about the product or service.
Understand customer segments better and target them more effectively.
SM
Sales
Gain insights into potential objections or hurdles in the sales process.
Fine-tune sales pitches based on what resonates most with customers.
OM
Operations
Streamline processes to serve customer needs better.
Identify areas where operational inefficiencies might be causing customer dissatisfaction.
The Voice of the Customer decoded 10x faster
RESEARCH
Automated feedback analysis
ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
