How The ZenScore Works?
ZenScore is our unique rating, designed to gauge how well a company treats its customers. We consider everything from customer satisfaction scores and overall feelings about ZenMasters' products or services to what's driving positive sentiments.
So, when you see a ZenScore, it's a well-rounded view of how much a company values and engages with its customers, considering all these factors.
Criteria of Selection
In setting our selection criteria, we've honed in on key aspects. Our ZenScore specifically targets software and apps designed to aid the kinds of teams and specialists we serve, including customer success managers, customer experience specialists, voice of customer managers, and customer support managers, among others.
We've chosen to feature companies that have gathered at least 100 public reviews, as this provides a solid foundation of data from which ClientZen can derive reliable, data-driven insights to establish their ZenScore.
To maintain transparency in our scoring process, we've incorporated only public reviews from G2 into our analysis. In each specific subcategory, we showcase 6 companies that, according to their customer feedback, have excelled in delivering exceptional customer experiences. Based on their public insights, these companies probably have some of the best Voice of Customer Programs in 2024.
We're dedicated to consistently updating our list, including more companies that are providing exceptional customer experiences. Expect monthly updates as we extend our recognition to those businesses prioritizing their clients and adopting a customer-centric mindset in their product development journey.
The top companies with the highest ZenScore in each category will be celebrated each month. As part of our appreciation, these companies will receive 30 days of free access to our Pro package. This gesture is our way of acknowledging their outstanding efforts and encouraging them to continue their impressive work in upcoming releases.
If you believe your company stands out in delivering top-tier customer experiences, we invite you to submit your details for evaluation. If your company's ZenScore exceeds the industry average, we'll proudly include you in our ZenScore listing. And if your score lands you in the top, you'll earn a chance to experience our Pro package free for 30 days.
Want to get better at understanding your customers or just curious about new tips for your Voice of Customer program?
Check out our latest blog post for some easy-to-follow advice and ideas.
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