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Product
Features
Automated feedback analysis
Accurate insights
Sentiment analysis
Mantra AI Copilot
Real time monitoring
Customers reviews analysis
See how it works · 1:58 min
Latest Article
10 Customer Experience Stats & Improvements for 2025
Published 12 August, 8 min read
Teams
Pricing
Blog
Product
Solutions
Teams
Pricing
Blog
Contact
Features
Automated feedback analysis
Accurate insights
Sentiment analysis
Mantra AI Copilot
Real time monitoring
Customers reviews analysis
See how it works · 1:58 min
Latest Article
10 Customer Experience Stats & Improvements for 2025
Published 12 August, 8 min read

Why Choose ClientZen over SMG Service Management Group

The best SMG Service Management Group Alternative

Turn customer feedback into data-driven decisions without any effort. See the financial impact of each input and track how product updates affect your customer's sentiment.
Book a Demo
IMPACT

What makes ClientZen better

Release Impact Tracking

Monitor how changes affect customer experience in real-time, reducing churn and optimizing for happier customers.

MRR Tracking

Monitor the financial impact of each customer interaction by tracking the associated Monthly Recurring Revenue (MRR).

Mantra-AI Co-pilot

Pose any business-related queries to our Mantra AI co-pilot; it will deliver all the crucial information needed to address your specific concerns.
Trusted by industry leaders
Your organization

Teams who benefit

VoC

CX and VoC Team

Extract key insights from direct customer feedback for strategic decision-making.
CS

Branding Team

Align brand strategies with customer expectations and sentiments.
PM

Development & QA Team

Ensure product or service quality meets customer standards and feedback.

Connect ClientZen with your favorite stack

Securely integrates with all your customer voice platforms. No coding skills required.
Intercom
Zendesk
Typeform
Slack
Hubspot
G2
Drift
Trustpilot
Zapier
Intercom
Zendesk
Typeform
Slack
Hubspot
G2
Drift
Trustpilot
Zapier
RESEARCH

Automated
feedback analysis

ClientZen applies smart semantic tags
automatically, to every customer feedback
(tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
The real negative sentiment drivers, unlocked
More time for agents to focus on customers
Learn more
Monitoring

Accurate insights

ClientZen gives you the contact reasons,
recurring issues, main questions,
and top feature requests.
Why it matters
Holistic view of what are our customer saying
No more manually digging through piles of data
Complex insights made easy, no expertise needed
Learn more
CLASSIFICATION

Instant answers with
Mantra AI

Mantra AI gives quick, meaningful answers on
specific customer experience topics.
Why it matters
Ad-hoc research made as easy as asking a question
Specific to your customer feedback and context
On premise, trained on your data, fully compliant
Learn more
CLASSIFICATION

Real time monitoring

ClientZen shows feedback trends,
detects anomalies (feedback spikes),
and sends personalized notifications.
Why it matters
Get notified on customer issues / bugs before they escalate
Spot potential feedback trends on the rise
Keep your team in the loop with ready-made VoC reports
Learn more

Get started quickly with free onboarding assistance

No card required
Free trial for 30 days
GDPR compliant
No code platform
Book a DemoSee how it works · 1:58 min
developer tools badgeproduct hunt badge for product of the dayuser experience badge for product of the weekfeatured on product hunt badge
Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
clientzen customer picture
Jens Becker
·
linkedin icon
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
mara clientzen customer picture
Mara Steiu
·
linkedin icon
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan clientzen customer review profile picture
Stefan Stoica
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro clientzen customer review profile picture
Alvaro Villalba Perez
·
linkedin icon
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max clientzen customer review profile picture
Max Yampolsky
·
linkedin icon
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, really improves the monitoring and prioritization of topics and/or issues.
clientzen customer picture
Jens Becker
·
linkedin icon
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
mara clientzen customer picture
Mara Steiu
·
linkedin icon
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan clientzen customer review profile picture
Stefan Stoica
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro clientzen customer review profile picture
Alvaro Villalba Perez
·
linkedin icon
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max clientzen customer review profile picture
Max Yampolsky
·
linkedin icon
CEO @ One Click Crypto

Get a FREE complete analysis on your data

Paste your feedback, reviews or any text to see how it works.
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sentiment analysis
on your dataset
discover how feedback
analysis works

The most cost efficient solution on the market

Automated
tagging
Insights
discovery
Sentiment
analysis
User
segments
MRR behind
feedback
Release
impact tracking
Price per
month

€690

/mo

€1000

/mo

€3,750

/mo

€299

/mo

€2000

/mo

Get started with ClientZen

Track recurring customer issues, reduce ticket volume,
and automate customer support reporting.

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