Track the direct impact of your customers toward new releases and forecast trends.
Maximize the impact of every product release. With ClientZen's advanced tracking capabilities, monitor the ripples each release creates, ensuring you're in sync with customer expectations and needs.
Measure and understand each feature or update of your product that has a direct impact, helping refine the subsequent releases.
Proactive Issue Resolution
Quickly identify elements of a release that may be causing issues, allowing for rapid adjustments or patches.
Customer Engagement Insights
Monitor how new releases affect user engagement levels, providing valuable data on what captivates your audience.
Feedback-Driven Iterations
Directly see how customer feedback correlates with release changes, emphasizing the importance of user-centric development.
Trusted by industry leaders
What our clients say
-80%
Reduced team workload
-14%
Drop in client negative sentiment
-9%
Reduced time for support
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
Your organization
Teams who benefit
VoC
Voice of Customer & CX
Track sentiment changes among your clients regarding a specific topic.
See your solutions impact in real time.
CS
Customer service managers
Prepare teams for potential inquiries or issues related to new releases.
Use release data to inform training materials and FAQs.
PM
Product Development /Management
Monitor the success of implemented changes.
Guide future product roadmaps based on release feedback.
MM
Marketing
Craft campaigns highlighting the success of popular features.
Understand and promote features that resonate with users.
SM
Sales
Identify and leverage features or updates that resonate most with prospects, using insights from release tracking.
Tailor pitches and presentations based on real-time customer feedback and sentiment gathered from release responses.
OM
Operations
Align resource allocation with features that have the most significant impact.
Streamline development processes based on release outcomes.
The Voice of the Customer decoded 10x faster
RESEARCH
Automated feedback analysis
ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
The most cost efficient solution on the market
Automated tagging
Insights discovery
Sentiment analysis
User segments
MRR behind feedback
Release impact tracking
Price per month
ClientZen
€690
/mo
Chattermill
€1000
/mo
Thematic
€3,750
/mo
MonkeyLearn
€299
/mo
Sentisum
€2000
/mo
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