As your Intercom conversation volume grows, manual tagging quickly breaks down. This leaves you in the dark as to what are the true contact reasons and which customer issues need to be prioritized.
You can use Intercom Tag Rules to tag conversations but it’s very hard to get the the rules right which leads to incorrectly tagged conversations.
Connecting your Intercom account to Prodsight is simple and straightforward. Prodsight will instantly start analyzing your historic conversations.
Create topics to track customer issues, common requests, feature feedback as well as positive feedback about your product or service.
Reporting is completely automated once you add your topics. Absolutely no manual tagging is required. Track topics trends, understand what matters the most to your customers and take decisive action.
ClientZen can not only analyze your Intercom conversations but also online reviews, NPS, surveys and all other customer feedback in one place.
