ClientZen cookies policy

Effective as of  March 15th,  2021

Welcome to  ClientZen.

Digitalya OPS  (“us”, “we”, or “our”) operates clientzen.io (“Site”, “Website” or “Service”).

Cookies policy – latest update 10th of March

This Cookies Policy explains how Digitalya OPS and our affiliates use cookies and similar technologies to recognize you when you visit our Websites. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

Cookies provide a convenience feature to save you time, or tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.

Cookies set by the website owner (in this case, Digitalya OPS) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website. For example, Digitalya OPS keeps track of the pages you visit within http://clientzen.io/ , in order to determine what portion of the website is the most popular or most used. This data is used to deliver customized content and promotions to customers whose behavior indicates that they are interested in a particular subject area. Third parties serve cookies through our website for advertising, analytics and other purposes. This is described in more detail below.

What types of cookies do we use and how to use them?

For a list of the cookies used by Digitalya OPS, see this section. These cookies include: essential website cookies, performance and functionality cookies, analytics and customization cookies, targeting/advertising cookies, social networking cookies.

How can I control cookies?

You can control and/or delete cookies as you wish – for details, see aboutcookies.org . You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit www.aboutads.info/choices or www.youronlinechoices.com. You may opt out by clicking here: preferences.truste.com (or if located in the European Union, by clicking here: www.youronlinechoices.eu ). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

Essential website cookies: Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described above.

What type of cookies do we use and how to use them?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at hello@clientzen.io.

Info about cookies

What cookies do we use?
We use the following categories of cookies:

1. Necessary cookies

Necessary cookies enable you to use our websites and all their features, such as enabling access to secure areas of the website. Without these cookies, you may not be able to use all the features of our websites.

    Cloudflare: we use Cloudflare to improve the website delivery and caching.

2. Performance cookies

Performance cookies collect information about how you use our websites so we can improve them for you in future. For example, they collect information on which pages you visit most often and any error messages you may get. The information collected by these cookies is anonymous. They do not collect any information that can identify you personally.

  1. Google Analytics: we are using Google Analytics to monitor our website performances and check visitor activities to adapt our content based on their expectations.
  2. Hotjar: we are using Hotjar to validate that our website design and user experience are performing as expected and offer the best possible experience to our visitors. We also use it to perform surveys on pages and collect visitor feedback, when they want to share it with us.

3. Functionality cookies

Functionality cookies enable us to provide you with a more personalized experience. They help us to remember your preferences to save you having to enter them again the next time you visit. The information these cookies collect is anonymous. They cannot track your browsing activity on other websites.

4. Targeting/advertising cookies

We and our service providers may use advertising cookies to deliver ads that we believe are relevant to you and your interests.
For example, we may use targeting or advertising cookies to customize the advertising and content you receive on our websites, to limit the number of times you see the same ad on our websites and to help measure the effectiveness of our advertising campaigns.

  1. Facebook Pixel: we use Facebook Pixel tracking to measure social media campaign efficiency related to the Facebook platform.
  2. Google Adwords (advertising): we use Google Adwords cookies to customize the advertising and content you see for our website, limit the number of ads you see for our website and measure the effectiveness of our campaign.
  3. Google Adwords (remarketing): we use Google Adwords remarketing cookies to collect data about your activities when you visit our websites, the website of entities who serve our ads (advertisers), or the website and online services where we display ads.

Google Adwords cookies may be used to customize the advertising and content you see in our websites. These cookies will be used to provide relevant Ads about our services and are intended to improve the customer experience across the Digitalya OPS website. No personally identifiable information is stored in any of the platforms mentioned above.

5. Social media cookies

Our website uses third-party cookies from social media sites such as Facebook and LinkedIn to enable in-depth campaign reporting and to track social network users when they visit our websites, by using a tagging mechanism provided by those social networks. These cookies can also be used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with the Digitalya OPS Privacy Policy and with the social network’s privacy policies. Digitalya OPS will not collect or store any personally identifiable information from the user.

  1. LinkedIn: we use LinkedIn tracking to measure social media campaign efficiency related to the LinkedIn platform
  2. Facebook: we use Facebook tracking to measure social media campaign efficiency related to the Facebook platform

Details about what cookies each tool uses are found at the following links:

  1. Google
  2. Facebook
  3. LinkedIn
  4. Cloudflare