3.5 business weeks is the total amount of time spent on manual work that could have been done in just a manner of seconds or just one click.
TICKET TAGGING
81 hours
FEEDBACK ANALYSIS
50 hours
STRATEGIC MEETING
3 hours
PERFORMANCE CHECK
8 hours
Did you know that your team wastes almost a month on manual work?
RESEARCH
81 Hours on what?
Your CS team is wasting 81 Hours on ticket tagging including manual tasks such as:
Reviewing Customer Interactions
Choosing appropriate tags
Ensuring Tag accuracy
Monitoring
Plus another 50 Hours, are you serious?
Another 50 hours are consumed just by performing feedback analysis.
Performing Sentiment Analysis
Data segmentation
Preparing detailed reports
CLASSIFICATION
Don't forget about the other 8 hours
Add another 8h that is spent on checking performance on a recurrent basis:
Weekly syncs
Trends detection
Discussing Potential Improvements
CLASSIFICATION
Monthly meetings consume 2.5 Hours
Finaly, don't forget to add your montly strategic meetings:
Analyzing overall performace
Detecting quick issues
Planning long-term improvements
Manual Work: The Hidden Cost
Spending 3.5 weeks on manual work is as ridiculous as saying 'your call is important to us' while your employees are stuck sorting through spreadsheets instead of helping customers.
Just like we have proof of countless customer support agents rolling their eyes at the time wasted on manual work, we also have evidence of your clients posting complaints across all platforms.
You have a choice to make.
keep giving your 3.5 business weeks to manual work, or let us turn that into a single click.
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
Oh, really? Book a demo and you'll change your mind. Seriously!
3.5 business weeks is the total amount of time spent on manual work that could have been done in just a manner of seconds or just one click.
