Turn customer feedback into data-driven decisions without any effort. See the financial impact of each input and track how product updates affect your customer's sentiment.
“ClientZen lets us turn unstructured feedback from various channels into clear insights that support our product vision. With each release, we can see how the users react to it.”
Lucas Marchionne, Voice of Customer manager
“ClientZen helps us save a lot of time by tagging automatically all the feedback from our customers. It shows us the most requested features and client pain points on the rise, so we can take action fast.”
Noa Lupu, Customer Success Lead
“It can sync automatically with our Zendesk and surface patterns automatically. We can check easily how often a problem appears and the most requested features.”
Mircea Serendiuc, product manager
What makes ClientZen better
Our platform's intuitive design and dashboard are thoughtfully crafted for those who may not be analytically inclined, ensuring a seamless setup process.
Stand out as one of the most cost-effective customer feedback and sentiment analysis solutions available today.
With an intuitive and easy-to-navigate dashboard, ClientZen offers a more user-friendly experience than alternatives like Lumoa.
Top Reasons Why SaaS Companies Choose ClientZen over Lumoa
1
ClientZen AI works out of the box, without any supervised training or complex setup.
Integrate your feedback channels and save hours by replacing the manual process with fully customizable automated tagging powered by AI. Works out of the box for any feedback like chat, tickets, reviews or custom data.
2
ClientZen is especially designed for customer feedback, not general text analysis.
Context is what gives power to the data. Spot emerging trends and potential customer pain points on the rise. Sentiment analysis and MRR help you identify the topics that matter the most for to customers.
3
Insights, not just data classification.
Define custom segments and get insights based on advanced customer filters like MRR, sentiment and lifetime value. Learn what segment interacts the most and if it's positive or negative.
ClientZen vs. Lumoa
Feature
AUTOMATED ANALYTICS
Automated tagging and classification
Accurate key insights
Smart data clean-up
Mantra AI
Sentiment analysis
Mantra AI Copilot
Real negative sentiment drivers
REPORTING
Simplified metrics
Predictive customer churn
Keyword cloud
MONITORING
Real-time monitoring
Release and updates tracking
Anomaly detection by severity
ClientZen
Other tools
The Voice of the Customer decoded 10x faster
RESEARCH
Automated feedback analysis
ClientZen applies smart semantic tags automatically, to every customer feedback (tickets, reviews, calls & more).
Why it matters
Consistent tagging, at scale, applied automatically
Being able to define ones own topics and receiving reports to those, reallyimproves the monitoring and prioritization of topics and/or issues.
Jens Becker
·
Managing Director at KF Interactive GmbH
If you're looking to streamline your feedback analysis and gain a deeper understanding of your customers' needs, ClientZen is a must try.
Max Yampolsky
·
CEO @ One Click Crypto
This is a great product which tackles a real pain point.
Alvaro Villalba Perez
·
Founding CEO at Clous
As a Product Manager, I can see how valuable this is for managing customer feedback effectively and getting to actionable insights with minimum effort.
Mara Steiu
·
PM @ Microsoft, Twitter, Confluent
A great product to help deliver on being customer centric. I like the focus on the prioritising and discovering the most pressing issues customers face.
Stefan Stoica
·
Working on an MVP for Skawr
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